At Faith Shoes®, we respect the privacy of our users and recognize the importance of protecting personal information collected through our website and stores. This privacy policy outlines how we collect, use, share and protect the personal data of customers and website visitors.
What Information We Collect
We collect both personal and non-personal data from you to deliver personalized shopping experiences and improve our services. The main types of information we gather are:
- Contact details such as name, shipping/billing address, email and phone number when you create an account or place an order.
- Payment information like credit/debit card numbers and billing information to process payments.
- Shopping activity including order history, saved items, viewed or searched products and store visits.
- User content such as product ratings, reviews, photos, videos, Q&As submitted to our website.
- Website usage data such as IP address, browser type, operating system, referral URLs, device information, sessions, clicks and page views.
- Marketing preferences and opt-in/opt-outs for promotional emails, texts and mails.
- Demographics like age, gender and language preferences given during account registration or surveys.
- Social media handles if you interact with or mention us on social media.
We may also supplement the information we collect with data from third-party sources to improve relevancy.
How We Use Your Information
The data collected by Faith Shoes® allows us to improve your shopping experience and serve you better. We use it for purposes like:
- Fulfilling orders and processing returns, exchanges or refunds.
- Marketing and promotions like sending product recommendations, promotion alerts and personalized ads based on your interests.
- Improving our products and services using analytics derived from website usage patterns and testing features with focus groups.
- Responding to inquiries submitted via email, online chat, social media or phone.
- Protecting against fraud and identifying unauthorized use of accounts.
- Meeting legal requirements for maintaining customer records, tax filings or other compliance purposes.
- Developing new offerings like experiential stores and digital products based on aggregate data.
Sharing of Information
We do not sell or rent personal data collected on this website. Your information may be disclosed:
- To service providers we’ve contracted to support our operations like fraud prevention, fulfillment, marketing and technology services.
- To law enforcement, officials or regulators to comply with legal procedures, such as a lawful subpoena, bankruptcy proceedings or court order.
- To prospective buyers in case of a corporate sale, merger, acquisition, bankruptcy or other change of control.
- When required by law to share data to prevent harm or financial loss.
- To social media platforms if you intentionally interact with our brand page or mention us in posts.
- To other users like when posting public reviews, Q&As or photos on our website.
Aggregate insights that do not identify you may also be shared with partners like marketing platforms and analytics services.
Protection of Your Data
Protecting your private information is a top priority at Faith Shoes®. We maintain administrative, technical and physical safeguards to secure the data you provide on our digital platforms and in stores.
- Website data is encrypted via SSL (Secure Sockets Layer) to prevent unauthorized access during transmission across the internet.
- Sensitive records like payment data are secured by tokenization and only shared with banks and processors on a need-to-know basis.
- Access to personal information is restricted to authorized employees who require it to perform job duties.
- Physical access to offices and computer systems is limited to current workforce members.
- User credentials like passwords are masked, encrypted and subject to complexity requirements for robust protection.
While we follow stringent measures to secure your data internally, no method of storage is completely secure. We cannot guarantee prevention of every breach or cyber attack.
Your Choices and Rights
At Faith Shoes®, we aim to be transparent about data collection and protect your right to access and control your information.
- You can opt out of non-essential cookies and promotional communications like marketing emails via preferences in your account.
- To stop receiving print or postal mailers, contact customer service with your name/address requesting removal from mailing lists.
- You can access, update, correct or delete personal data in your account by logging in and modifying settings and preferences.
- To download a copy of data associated with your account, submit a written request to the contact address below. This may include order history, profile info, marketing preferences, etc.
- You can deactivate your account by emailing customer service. We will delete or anonymize your info as per applicable laws.
- You can file complaints about data handling practices by emailing our Data Protection Officer (DPO) below. Our DPO will oversee investigation and timely response.
For other requests regarding personal information, please contact us using the information in the Contact Us section.
Cookies and Similar Technologies
Like most merchants, Faith Shoes® uses cookies and pixel tags to provide, analyze and improve our services. These include:
Strictly necessary cookies that enable essential features like shopping carts, account access and payment processing.
Performance cookies that collect usage pattern data anonymously to optimize website functionality.
Functionality cookies that remember preferences like default country and language selections to personalize user experience.
Targeting/advertising cookies used to deliver relevant promotions and ads that match your interests on our site and other websites.
Most browsers allow you to block or restrict cookies through settings. However, blocking cookies may impact site performance, limit functionality and degrade the user experience.
Contact Us
If you have any questions about our privacy practices or handling of your data, please contact us at:
Faith Shoes®
123 Main Street
London, UK
Email: [email protected]
Phone: 020 7946 0014
Data Protection Officer
Michelle Brown
[email protected]
We reserve the right to modify this policy at any time. Updated privacy policies will be posted on this page. Please check back periodically for changes.
This policy was last updated on February 1, 2023.
Additional Disclosures
Social Media
We have official profiles on social media sites like Facebook, Twitter and Instagram to engage with customers and foster community. When interacting with our brand through these platforms, you may reveal personal data that is then available to us and the public per social media terms. We do not collect any non-public social media info without consent.
User-Generated Content
Content you voluntarily post on our website like product reviews, photos, videos or Q&As becomes public and may be reused by us or others. Please use discretion when sharing personal or sensitive data this way. User content does not necessarily reflect our views or endorse any particular product, service, individual or organization.
Kids’ Information
Our website and stores are not targeted towards children. We do not intentionally gather personal data from children under age 16 without consent from a parent or guardian. If you believe we may have collected information of a child without permission, please contact us to request removal.
Links to Third-Party Sites
Our website may contain links redirecting you to third-party sites that operate independently and have their own privacy practices. We are not responsible for the privacy policies, terms or activities of any other website or service.
California Privacy Rights
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) like the right to opt out of sale of personal information. To exercise this or any other CCPA right, please email [email protected].
International Transfers
We are based in the UK and the information we collect is governed by UK law. If you choose to provide data to us, you consent to the transfer and storage of your personal data in the UK.
Data Retention
We retain personal data as long as required to serve you and fulfill legitimate business purposes. This may extend beyond your use of our website or closing of an account, such as for record-keeping, fraud prevention or legal compliance.
Changes to this Policy
We may occasionally make changes to this policy to accommodate new technologies, industry practices, regulatory requirements or for other purposes. We encourage you to review this policy periodically.
